Enhanced Wellness

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Introduction

At New Horizons Psychiatry, we understand the importance of accessible mental health care. To accommodate the financial needs of our patients, we offer a flexible payment plan for our psychiatric services subscription. 

Subscription Plan Details

Our psychiatric services subscription plan includes:

• One initial psychiatric evaluation.
• Up to six 25-minute follow-up visits.

Additional Services for Optimal Care:

At New Horizons Psychiatry, our primary goal is to ensure each patient receives comprehensive and personalized psychiatric care. While our “Enhanced Wellness” Psychiatric Services Plan is designed to cater to the general needs of most patients, individual care requirements can vary.

Why Additional Appointments May Be Necessary: 

For some patients, the frequency of the included visits may not be enough to address specific concerns, ongoing treatment adjustments, or sudden changes in mental health status. In such cases, additional appointments can be pivotal in providing timely and effective care.

Available Additional Services: 

• 25-minute Follow-up Visit with NP: $100 - Ideal for brief check-ins, minor medication adjustments, or addressing specific concerns that may arise between regular visits.
• 50-minute Follow-up Visit with NP: $175 - Suitable for more in-depth discussions, comprehensive treatment reviews, or if you've experienced significant changes in your mental health.

While our team will always provide recommendations based on your individual needs, the decision to schedule additional appointments remains at the discretion of the patient. Our commitment is to ensure that every patient has the opportunity to receive the level of care required for their unique situation.

Pricing

The cost of the “Enhanced Wellness” Psychiatric services subscription plan is $1200.00 for a 12-month period.

Payment Options

We offer three payment options to suit your financial preferences:

1. One-Time Payment (10% Discount):

• Pay the full subscription amount upfront and enjoy a 10% discount.
• 1 payment of $1080 due on sign date

2. Quarterly Installments (4 Payments):

• First Payment: Due at the time of signing.
• Second Payment: Due on the 1st of the month starting the next full quarter after the signing date. (For instance, if signing occurs in February, the next full quarter starts in April, making the second payment due on April 1st.)
• Third Payment: Due on the 1st of the month, 3 months after the second payment.
• Fourth Payment: Due on the 1st of the month, 6 months after the second payment.
• Each quarterly installment will be $300

3. Monthly Installments (11 Payments):

• 1st Payment (Due on sign date) $200
• 10 monthly* payments of $100

*Payments are due 1st of each month 

Payment Methods

We accept most major US credit/debit cards as well as HSA/FSA cards. 

Payment Reminders

To ensure uninterrupted access to our psychiatric services, we may send payment reminders 3 days before payment date.  Reminders will be sent to the phone number or email on file. Please ensure up to date contact information is on file. For patients electing for monthly and quarterly installments, please make sure your payment method is up to date.

Late Payments and Service Disruption

At New Horizons Psychiatry, we strive to offer flexible payment options to suit the financial needs of our patients. It's crucial for the continuation of your care that payments are made on time. Here's what you need to know about late payments:

• Late Payment Fee: If a payment is not made by its due date, a late fee of $50 will be added to the outstanding amount.
• Notification: After a missed payment, you will receive a notification reminding you of the outstanding amount, including any late fee incurred.
• Service Disruption: Continual non-payment or significant delays in payment may lead to a temporary disruption in care.
• Resumption of Services: Once any outstanding payments, including late fees, are settled, your services can resume. However, multiple instances of non-payment might require a discussion on a suitable payment plan or schedule to prevent future disruptions.

Subscription Cancellation

Clients who wish to cancel their subscription plan and request a refund must submit a written cancellation request to our office via patient portal or email at Help@newhorizonsky.com. The cancellation request should include the client's full name, subscription plan details, and a brief reason for cancellation (optional). For monthly & quarterly installment plans, we require a 7-day notice before your scheduled payment date to process the cancellation.

Refunds for Early Cancellation

Clients who opt for the one-time payment option with a 10% discount can still receive a prorated refund if they choose to cancel their subscription before it expires. The refund calculation for the one-time payment is based on the number of days remaining in the 12-month subscription period. The 10% discount remains non-refundable.

The formula for calculating the refund amount for the one-time payment is as follows:

Refund Amount = (Total Amount Paid - 10% Discount) x (Remaining Days / 365)

Processing Time

Refunds will be processed within 10 business days from the date of receiving the written cancellation request.

Refund Method

Refunds will be issued using the same payment method used for the original payment. If the original payment method is no longer valid, the client will be contacted to arrange an alternative refund method.

Unused Visit Rollover and Refund Policy:

• Unused visits in the Enhanced Wellness Psychiatric Services Plan can be rolled over into the subsequent year upon plan renewal.
• A maximum of two unused visits are eligible for rollover.
• Rollover visits can be used during the next 12-month period.
• Unused visits are non-refundable.
• Patients who do not renew plan forfeit unused visits.

Plan Renewal

• Approximately 30 days before the end of your subscription, you will receive a renewal notification detailing the renewal process and any updated terms or prices for the upcoming period.
• To renew, simply follow the instructions provided in the notification or contact our office directly.

Pricing Adjustments: We are committed to providing the best psychiatric care at affordable rates. However, prices may be subject to change upon renewal. Any price adjustments will be clearly communicated in your renewal notification, ensuring you have all the information needed to make an informed decision. If plan is not renewed, future visits will be charged at self-pay rate. 

Patient Dismissal

At New Horizons Psychiatry, we prioritize a collaborative and respectful relationship with our patients. However, there are circumstances where a patient may be dismissed from our practice based on specific criteria. For a comprehensive understanding of the grounds and procedures for patient dismissal, please refer to our detailed "Patient Dismissal Policy," which is available on our website.  

Questions and Support

If you have any questions or require assistance with your payment plan, please contact our office by phone at (502) 395-3397 or by email at help@newhorizonsky.com

Conclusion

At New Horizons Psychiatry we are committed to providing accessible and affordable psychiatric care. Our flexible payment options aim to make mental health services more affordable. 

Thank you for partnering with us for your mental health needs. 

Sincerely, 

The New Horizons Team